Tag: Activate Group Inc

What are the Meeting Participation Pitfalls?

How well are your meetings functioning? Through this series of articles I have been highlighting the many factors that must be considered for your meetings to go well. While conducting your meeting there are several meeting participation pitfalls that your meeting facilitator should help you avoid. Are You Potentially Seeing Your Role in the Wrong…

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The Most Important Conversation You Should Have

Throughout my career I have seen history repeat itself over and over again: leaders making important changes without having a conversation with their most important sources — their customers. You see, what leaders are looking for is data that supports the path they have always followed or believed to be the best strategy for their…

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Focusing on the Core

I recently read a white paper entitled “The Focused Company”, produced by Bain and Company. As a business coach, I have found that while most clients understand the importance of prioritization and focusing, they fail to achieve either. Why does this occur? As an owner of three businesses, I can appreciate the challenge. There are…

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Add Process Excellence to Art of Selling

Standards and processes permeate nearly every functional area in business, from accounting, finance and operations to IT, human resources and now, even marketing, and for good  reason. Processes and standards enable management to control the controllable so they can focus attention and resources on the more difficult issues that can stagnate sales and revenue and…

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Chief Emotional Officer (CEO)

Darren Hardy, Publisher of Success magazine, hit the nail on the head in his blog post Becoming the True CEO of Your Company. The essence of the article addressed one of the biggest issues I see in most companies: “For your business to perform well, your people have to perform well. For your people to…

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Keys to Manage the Growth of Your Business

Most business owners want to manage their growth so it is profitable, cost – effective, and does not over extend their cash resources. For many business owners, managing profitable growth remains an elusive goal. Most lack a plan, are not sure where to invest their sales and marketing dollars, or how to leverage the time…

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Two Words That Will Help You Close More Sales

There are many skills salespeople need to learn to be successful.  In teaching these skills to my sales leadership coaching clients, I have found that there are two words that many salespeople fail to understand: sympathy and empathy. Not knowing the difference, and not knowing which will help earn sales, can cause significant roadblocks to…

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Is Customer Loyalty in Your Strategic Plan?

In his book, Customer Satisfaction is Worthless:  Customer Loyalty is Priceless, Jeffrey Gitomer said, “Satisfaction is no longer the acceptable measurement of customer service success”. This is the reality of business today: No matter how satisfied you think your customers are, you need to make an emotional connection and develop a long-term relationship, or that…

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