Category: Culture

Do Your Team Members Trust You?

Do you believe your entire team trusts you? How do you know? If you could increase their trust level would it increase performance? If you pay attention, you will notice that you expect everyone to trust you all the time while you give only varying degrees of trust to everyone else. Interestingly, your team operates…

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10 Ways Leaders Destroy Employee Motivation

If you are honest, you are probably thinking right now about how to motivate some or many of your employees. Maybe you’ve tried the common quick fixes such as motivational speakers, group outings, training, team-building exercises, changing compensation programs, adjusting organization structure, adjusting the office space, and other such low-impact maneuvers. You may see some…

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Business Planning and Core Values Must Unite!

As you plan your agenda for your next business planning session, I hope you have carved out some time to discuss core values. If you study any great company, one that produces exceptional performance, you will find culture is a key component to their success. Great culture does not happen by accident, and thus it…

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Increase Accountability

Accountability is a culture, process, and systems issue. After conducting many surveys about corporate culture, the number one issue we have found across the organizational spectrum is “accountability.” In general, we find that employees do not think they or their colleagues are effectively held accountable for their responsibilities and actions. I have found that accountability is typically weak among partners, owners, and executive teams, usually because these groups allow relationships to take precedence over the best interests of the organization.

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Leadership – Are You Too Trustful?

Many times I find that my colleagues and clients are mistaking trustful people as being too trustful. I found this topic to be of great importance because it is common knowledge that a team cannot function without trust, a sales person cannot get business if their prospects do not trust them, and it is very…

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Have You Googled Your Employees Lately?

A business acquaintance of mine recently told me a story that illustrates the reality of life in this digital age. He met with a potential vendor for his business and vaguely recognized one of the salespeople. He had met her before but couldn’t place her, so after the meeting he Googled her name. The first…

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Employees Are Your Most Important Customer, Part 2

I wrote an article about the many reasons why your employees are your most important customers. I wrote about how keeping your employees happy is one of the easiest ways to keep your customers happy. Happy employees give great customer service and create great word-of-mouth for the company. When I read an editorial in the…

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10 Signs Your Employees Are Mediocre

It’s pretty rare to find a product or service that is truly unique. In my opinion, the only two ways to truly differentiate your business from the competition are through people and company culture. So let’s talk about people. Every leader with whom I’ve consulted says they only want to hire top talent. They say…

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3 Simple Steps to Driving People Performance

Are you taking the right actions to drive people performance? Are you taking enough time to really understand who the underperformers are? I have found that there are three simple steps to driving people performance and most organizations are not doing them well.

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