Category: Communication

How Does Impatience Affect Leadership?

Every leader has a behavioral style that defines how they are seen by others. No matter what that behavioral make-up is, you will find that it has positive and negative traits. Some of those negative traits can have a significant impact on one’s ability to lead others. One trait I have found prevalent among people…

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Are You an Assertive Communicator? – Why This Leadership Style Matters

Assertive Communication is an important leadership style and skill to have.

This article is a continuation from “Improve Decision Making by Using the Right Communication Style” where I identified the 4 ways leaders communicate when the conversations get difficult or uncomfortable. This article will help you identify whether you are an assertive communicator and help you understand why that matters! Why Assertive Communication Matters? If you are…

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Are You a Passive-Aggressive Communicator and Why that Matters

This article is a continuation from “Improve Decision Making by Using the Right Communication Style” where I identified 4 ways to communicate when discussions get difficult or uncomfortable. This article will help you identify whether you are passive-aggressive communicator and help you understand why that matters! Why Your Communication Style Matters? If you see that your meetings…

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Are You an Aggressive Communicator? Why That Matters and How it Affects the Workplace

Aggressive communication in the workplace and leadership

This article is a continuation from “Improve Decision Making by Using the Right Communication Style” where I identified that there are 4 ways to communicate when the conversations get difficult or uncomfortable. This article will help you identify whether or not you are an aggressive communicator, help you understand why that matters, and how aggressive…

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Do Your Team Members Trust You?

Do you believe your entire team trusts you? How do you know? If you could increase their trust level would it increase performance? If you pay attention, you will notice that you expect everyone to trust you all the time while you give only varying degrees of trust to everyone else. Interestingly, your team operates…

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The Most Important Conversation You Should Have

Throughout my career I have seen history repeat itself over and over again: leaders making important changes without having a conversation with their most important sources — their customers. You see, what leaders are looking for is data that supports the path they have always followed or believed to be the best strategy for their…

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Learning To Count On Everyone

Your team grows and advances based on your leadership skills and direction. Every team has a group of individuals that excels over another. As a leader you need to learn to count on everyone on your team and to elevate everyone from the level they are at. You can start today by delegating new tasks, but before…

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Emotions and Motivation

Do you manage your emotions when communicating to others? Most executives acknowledge that a person’s behavior and tone have a large impact on those people around them.  Research has shown that 8% of communication you use the other 92% is body language and tone.   For the purposes of this article, when I mention body language…

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Leadership – Are You Too Trustful?

Many times I find that my colleagues and clients are mistaking trustful people as being too trustful. I found this topic to be of great importance because it is common knowledge that a team cannot function without trust, a sales person cannot get business if their prospects do not trust them, and it is very…

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Is Customer Loyalty in Your Strategic Plan?

In his book, Customer Satisfaction is Worthless:  Customer Loyalty is Priceless, Jeffrey Gitomer said, “Satisfaction is no longer the acceptable measurement of customer service success”. This is the reality of business today: No matter how satisfied you think your customers are, you need to make an emotional connection and develop a long-term relationship, or that…

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