Category Archives: Strategy
6 Bad Habits That Are Holding You Back
Too often, executive leaders look in the wrong places when trying to figure out why they are not achieving company goals. Most of the time, failing to achieve goals is not the fault of their processes or techniques, but the …
Two Words That Will Help You Close More Sales
There are many skills salespeople need to learn to be successful. In teaching these skills to my sales leadership coaching clients, I have found that there are two words that many salespeople fail to understand: sympathy and empathy. Not knowing …
Why Strategic Change Fails
You embark down a strategic planning process, bring in a consultant and discuss the matter with your senior management team. Everyone comes to the same conclusion: your existing strategy will not work for the future. So you decide on a …
6 Essential Business Strategy Tools
Writing a business strategy can be daunting for anyone, even a seasoned business strategy consultant like yours truly. There are so many formats and so much information you could include, and you always end up questioning whether you’ve included too …
The Best Sites for New Business Owners
I have been a business owner and business management coach for a long time—since the times when there was no Internet. I have to say that being a business owner today is much easier than during the pre-Internet days. The …
POLL: What is the most important part of your business strategy?
Take our quick poll and tell us which of these five areas of your business strategy is the one you feel will have the biggest impact on your company’s success this year. Talent Acquisition and Retention Marketing/Communications Sales Technology New …
How Your Inefficiency Gives Your Competitors a Pricing Advantage
Could your competition have a cost structure that gives their business strategy a competitive edge over you? If you are operating inefficiently the pricing you offer customers will reflect it. There are three main areas where inefficiency could be directly …
Why Your Customer Service Sucks
Customer service is the new luxury. I’m convinced that the company that owns the voice of the customer and uses it to build an organizational culture that focuses on delighting the customer through uncommon service strategy will own the marketplace. …
Customer Retention is a Business Strategy
I think sometimes we focus so hard on getting new business that we lose sight of how crucial it is to keep existing customers coming back for more. Customer loyalty is one of the strongest indicators of how healthy your …
How do you find your “Blue Ocean”?
More importantly, what is a Blue Ocean? That is the main focus of our upcoming strategic planning workshop called Keys to Forming an Awesome Strategy Workshop on Feb. 2. In it, we examine some of the principles from the book …
