Category Archives: Strategic Plan

Your Return on Luck: The Key Strategic Insight

By Verne Harnish Hunkering down in year-end strategic planning sessions, you and your team are probably thinking hard about what’s next for the economy and how that will affect your business. Slow down. You should really be laser focused on …

Add Process Excellence to Art of Selling

Standards and processes permeate nearly every functional area in business, from accounting, finance and operations to IT, human resources and now, even marketing, and for good  reason. Processes and standards enable management to control the controllable so they can focus …

How to Help the Salespeople Win

Early Autumn should be the time of the year when executives begin to worry about next year’s performance and to contemplate changes that can improve their chances of success. Many put this off until it’s closer to year-end and should …

Recruiting Talent: Lessons from Unusual Yet Effective Approaches

By Verne Harnish When Dietmar Petutschnig needs to find great engineers for his manufacturing company, ISD Limited in Whangarei, New Zealand, he heads to the docks. ISD is focused on innovation in the agricultural sector. One pursuit, for instance, is …

Driving Change to Achieve Growth

I am regularly faced with the challenges of trying to be an ambassador of strategy, people and process improvement. They are the same challenges that CEOs encounter when they try to make changes that will reshape and transform their companies …

Why Strategic Change Fails

You embark down a strategic planning process, bring in a consultant and discuss the matter with your senior management team. Everyone comes to the same conclusion: your existing strategy will not work for the future. So you decide on a …

3 Strategic Tools to Monitor Your Industry

Whether you need to monitor your competitors, stay on top of industry trends, or keep tabs on your own online reputation, keeping up to date is easy if you know where and how to look. We live in a 24-hour …

3 Customer Service Touch Points You Have to Get Right

A few weeks ago, JD Power released its list of 2012 Customer Service Champions. I found it interesting that there were three airlines on the list. You don’t usually think of the airline industry as customer-focused. Yet three airline companies …

9 Questions Every Business Model Should Answer

One of the most important strategic planning tools every company must have is a well-written business plan with a winning operational model. Well-constructed operational models answer nine key questions with a resounding ‘yes.’ Some small companies mistakenly think that only …

6 Essential Business Strategy Tools

Writing a business strategy can be daunting for anyone, even a seasoned business strategy consultant like yours truly. There are so many formats and so much information you could include, and you always end up questioning whether you’ve included too …


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