Archive for the ‘Sales’ Category

Common Personality Traits Found In Great Salespeople

Monday, April 30th, 2012

In my career as a sales force development coach, I have worked with hundreds, possibly thousands, of salespeople. I’ve helped companies large and small develop the right sales force development practices, including finding and hiring “A” talent for their teams. In my experience, there are a few personality traits that are common to all top sales talent, regardless of background or industry.

Ego. Great salespeople can handle rejection without letting it consume them. They realize that it’s part of the job and let rejections roll off them like water off a duck’s back. They also truly believe in themselves and their abilities. The ones who are full of doubt and need constant wins never last long.

Self-motivation. “A” sales talent needs coaching and development just like all other employees, but they can generate their own motivation. Most great salespeople have their own goals and aspirations and have no difficulty pushing themselves to get there.

Results Mindset. Top performing salespeople always see the numbers they need to hit. They keep their eye on the prize and work at achieving their goals. They also have a tendency to break those results down into smaller chunks (“chunking”) so they can achieve smaller results along the way.

Energy. Great salespeople jump out of the bed in the morning and go full force until there is no steam left in the engine. Their presentations are engaging and full of life, and they have the ability to get others excited about the product.

Have you seen these traits in your sales team? What other traits would you add to this list?

Howard Shore is a sales force development coach who works with companies that need leadership development and strategic business coaching. Based in Miami, Florida, Howard’s firm, Activate Group, Inc. provides leadership and management coaching to businesses across the country. To learn more about sales force development coaching through AGI, please visit www.activategroupinc.com, contact Howard at (305) 722-7216 or email him.

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The Source of All Your Sales Force Problems

Friday, April 20th, 2012

In all the work I have done as a sales development coach, I have learned that when sales teams aren’t performing, the problem usually lies with sales management.

All too often, a sales manager neglects his/her team because they “don’t want to be a babysitter.” Their personal belief systems about how people should work and behave cause lack of attention and the teams get lazy. Many managers believe that all salespeople can and should be treated and managed the same. This belief could not be further from the truth. Managing everyone the same way allows poor performers to hide in plain site.

In nature we call this effect ‘disruptive correlation’. Zebras use it to camouflage themselves from lions. A lone zebra can easily be spotted by a hungry lion. However, when zebras move in a herd, their stripes create the optical illusion of one giant zebra. The lion knows it could never take down an animal that big so it leaves the herd alone and stalks the more vulnerable loners.

The same principle can be applied to sales management. A sales manager who believes all his people are the same doesn’t see the individuals on the team, doesn’t address poor performers or help develop the “A” players. Everybody loses.

Develop Individual Sales Goals and Sales Coaching Plans

Every salesperson needs a sales plan. This individual plan should be tailored to individual abilities and career goals, and support the goals of the department and company. A good manager will assist his people in developing their plans—not just send them off to do it on their own.

Every salesperson needs personal coaching and individualized management from their manager. If your sales managers do not have the knowledge to deliver individualized coaching, then the training needs to start with them.

Howard Shore is a sales development coach who works with companies that need leadership development and business management coaching. Based in Miami, Florida, Howard’s firm, Activate Group, Inc. provides strategic planning and management coaching to businesses across the country. To learn more about sales development coaching through AGI, please visit www.activategroupinc.com, contact Howard at (305) 722-7216 or email him.

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3 Tips for Better Cold Calling

Friday, March 16th, 2012

As a sales force development consultant, I have worked with sales teams of all shapes, sizes and industries. Every team thinks they are “different” when it comes to their product and how it should be sold. And while I often hear “our industry is unique. We rely solely on referrals”, I can tell you that every company in every industry relies on word of mouth—yours is no different.

I hear a lot of salespeople say that cold calling is outdated and doesn’t work. The team won’t do it. They’d rather be out selling. No business ever comes of it. I’ve heard all the excuses. Here’s the cold truth: it does work, if it’s done right.

1. Don’t script the call. You can use a script, but using a script outline is better. Your salespeople are going to make hundreds of phone calls and you want to avoid the monotonous tone that materializes after hundreds of rejections. While you want to make sure to have talking points to touch on, you don’t want them reading anything verbatim. Nothing makes me want to get off the phone faster than a “robot” reciting something for the 238th time. People will listen to an engaging voice with something to say, and ignore a tired and defeated one.

2. Find something in common. If there is any connection to the target client, use it. For example, bringing up a school, organization, acquaintance or hobby—anything that might keep them engaged and willing to listen. This might take some research, but simple searches on sites like LinkedIn and Google could yield golden nuggets of information that you can use to keep them talking for a few more seconds; enough time to get them to agree to a meeting.

3. Schedule call sessions. Let’s face it: cold calling is one of the most hated activities of all time, even for people who like to sell. It becomes more palatable if it’s done once a week or once a month for a set amount of time. Everybody does it at once, for a few hours, and hopefully finishes with a few great appointments.

What techniques have you found useful in cold calling?

Howard Shore is a sales force development consultant who works with companies that need leadership development and business management coaching. Based in Miami, Florida, Howard’s firm, Activate Group, Inc. provides strategic planning and management coaching to businesses across the country. To learn more about sales force development through AGI, please visit www.activategroupinc.com, contact Howard at (305) 722-7216 or email him.

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Why Phone Calls Are Better Sales Techniques Than Handshakes

Monday, February 27th, 2012

Some salespeople swear by networking. They hang their hat on it as their primary sales technique. They go to every networking event they can find hoping to run into a few key decision-makers. Here’s the scenario:

They attend an event with 100 people, where there may be 10 good candidates. From this event, they usually walk away with zero meetings and maybe a few people to call about future meetings. From all those handshakes, one might be a real prospect. In those three hours, all they accomplished was marketing the organization and possibly setting one future meeting.

That same three hours on the phone has much more potential. Imagine how many people could be called and connected within three hours. Even if a large percentage of calls resulted in voicemails, all calls can be directed to a decision-maker in a target client company.

Conservatively, a cold-calling session could achieve 12 phone meetings and two or three prospect meetings. If they are all pre-qualified, those meetings are likely to result in new business.

In most cases, phone calls are the sales technique that yields far better results.

I’m not suggesting you stop networking. Your networks make you powerful. However, I am suggesting that you network better. Here’s how:

1. Network selectively. No more than 10% of your time should be spent networking. If you are in professional services and have to deliver, it should be no more than 5% in order to allow enough time to get on the phone to properly fill the pipeline and to attend meetings with prospects.

2. Network strategically. Stop spending time networking in the wrong places. Do not go to a networking event unless the majority of the people there are targeted prospects. And stop going to events consisting of a bunch of other salespeople.

Take a look at the networking events you attend regularly, and determine how much time you spend there. How many new prospects and new clients have you pulled from those events?

Howard Shore is a sales coach and trainer with expertise in sales techniques and sales force development. To learn more about AGI’s executive coaching, management consulting, and sales training, please visit his website at www.activategroupinc.com or contact Howard Shore at (305) 722-7216 or email him.

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Kurlan Provides Shocking Stat on Sales Force Management

Friday, February 3rd, 2012

I read Dave Kurlan’s “Understanding the Sales Force” blog religiously. I happen to like his to-the-point tips and topics on sales force management. One of his recent posts addressed the troubling stat that only 34% of sales candidates take assessment tests without additional prompts.

Now we all know how important and powerful candidate assessments are to finding the A-players for sales roles, right? So why aren’t we all insisting on them and why aren’t the candidates completing them? You should read his insightful post for the probable answers to those important questions.

I can tell you my thoughts on the end results of all those missing assessments:

  1. Poor sales
  2. Unhappy employees
  3. Missed goals

Does your sales force management process include employee assessments? Which ones are you using?

Howard Shore is a business growth expert who works with companies that want to maximize their growth potential. To learn more about how our sales force development experts can help you through management consulting, sales training, sales coaching, and better systems and process resulting in better hiring practices and maximizing performance of your existing team, please visit www.activategroupinc.com or contact Howard Shore at (305) 722-7216 or email him.

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Effective Sales Force Management Starts with Hiring

Friday, January 27th, 2012

At Activate Group, we have helped hundreds of companies with sales force management and sales candidate screening and hiring. The goal is always to bring the right people into the right positions. Having an effective process is important for all areas of the company, but none more important than the sales team. After all, it’s the sales force that is the engine of your company. If you don’t have the right people on that team, there is no doubt the bottom line won’t be as black as it could be.

We use many tools to help us help our clients identify, assess and hire the right sales candidates but in all honesty, we do have a favorite. The OMG candidate assessment tool has helped us and our clients hire big-time performers, which translated to significant business growth and many happy sales superstars.

Its time-tested collection of assessment tools and techniques (developed by Objective Management Group) has proven to be incredibly accurate and efficient in selecting sales people. 

A quick rundown of the assessment tools and the intelligence they provide:

  • Employee Hiring Assessments eliminate 96% of the mistakes in hiring salespeople and sales managers.
  • Existing Employee Assessments identify how individuals can increase their performance and earnings.
  • Sales Organization Assessments offers perspectives that help measure employees’ ability to execute the company’s strategies and meet expectations.
  • Sales Talent Acquisition Routine (S.T.A.R.) assists CEO’s, Presidents, Sales VP’s, HR Directors and Sales Managers with the difficult task of identifying, attracting, interviewing, hiring and retaining top sales talent.

In addition, OMG won the Gold Medal for Top Sales Assessment Tool of 2011. You can see for yourself why OMG is (in our opinion) the No. 1 choice in sales talent assessment by taking advantage of a 72-Hour No-Cost Trial. Just click here for more information.

 

Howard Shore is a business growth expert who works with companies that want to maximize their growth potential. To learn more about how our sales force development experts can help you through sales force management consulting, sales training, sales coaching, and better systems and process resulting in better hiring practices and maximizing performance of your existing team, please visit www.activategroupinc.com or contact Howard Shore at (305) 722-7216 or email him.

 

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10 Questions Every CEO Should Ask Their Sales Team

Friday, December 16th, 2011

Your sales team is the lifeblood of your organization’s growth. How effective are your salespeople at delivering on the business strategy and successfully meeting the potential of your market? As a CEO, there are questions you can ask to truly gauge and evaluate the effectiveness of your sales force.

  1. If our people complete the actions in the business plan, will our plan be fully achieved?
  2. How effective is our territory management?
  3. Does our training and coaching program meet the needs of our sales team?
  4. Is our compensation program designed to motivate the sales force?
  5. Is the work environment properly motivating our sales force?
  6. Are we supporting our people to keep them motivated?
  7. How effective are staffing processes in terms of finding, selecting, setting expectations, ramping up, terminating, and holding people accountable?
  8. How effective are reporting systems in terms of content, frequency and automation?
  9. What is the quality of the sales pipeline?
  10. Are measurement systems strong enough so that sales can be predicted with reasonable accuracy for the next 3 months?

Get answers to these questions and you will quickly start to see where your sales team can improve.

Howard Shore is a business growth expert who works with companies that want to maximize their growth potential by improving strategy, enhancing their knowledge, and improving motivation. To learn more about him or his firm please visit his website at www.activategroupinc.com or contact Howard Shore at (305) 722-7216 or email him.

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Where’s your Passion?

Monday, November 21st, 2011

I like motivational quotes, especially those attributed to highly successful entrepreneurs. The other day I was reminded of this one from Anita Roddick, the English entrepreneur and founder of The Body Shop:

“Passion persuades.”

Simple and true. The greatest salespeople I have ever seen are the ones who are truly passionate about the product they sell. Okay, maybe assembly-line equipment or fiber-optic cables aren’t their passion in life, but they find something special in their product and sell it with passion.

Are your people passionate about your product? If not, how can you inspire that passion by helping them discover what is truly special about it?

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Achieving Your Sales Plan

Monday, November 7th, 2011

As a CEO, if it is your goal to achieve your sales plan and make your sales plan more predictable and easier to achieve, then here are 12 questions you need to ask yourself:

1. Who are the ideal customers that you want a lot more of?

This is not to suggest that one turn away other profitable customers, but if you target a lot more of the “ideal” clients, you can maximize your happiness and profit.

2. What is it that you can do for these special clients better than anyone else that would make them choose you over the competition?

You’d better have a compelling reason to explain to a potential customer why they should choose you over the competition. If you don’t, you are setting your salespeople up for failure.

3. How many clients/transactions do you need next year to achieve your plan?

Of that number, how many do you already have that you believe signed up for 2012, how many do you expect to lose in 2012, and how many new ones do you have to get to achieve your plan?

4. What is your tactical plan to achieve your goal?

For example, what is the number of phone calls to be made, number of customer visits, number of advertisements to be placed, number of tradeshows you must participate in, how many meetings must be attended, proposals presented, referrals given, free products given away, etc. to generate the number of clients/transactions you want.

5. How many salespeople and other employees do you need to generate the volume you want?

Are they already employed by you? If not, how long will it take you to hire the “right” employees, and how much growth will it cost you in the interim?

6. Do your current employees produce at the right level of productivity based on the last 90 days?

If not, what makes you think they are going to do it in the next 90 days? What are you going to do to help them change the trajectory, and what will you do if they don’t?

7. Do you have enough of the right products and services to support the demand you are looking to serve?

If not, how will that be solved?

8. How are your competitors going to respond to your moves in the marketplace?

What changes are they making? Will their changes affect your growth?

9. What is your marketing strategy to generate leads for your sales force?

Have you given it enough time to know if it works or not?

 10. Do you have the right compensation programs to motivate your sales force properly?

How do you know?

11. Does your organizational atmosphere cause or allow too many distractions for salespeople?

How do you know?

12. Do you adequately hold people accountable, and is line of sight to goals clear enough?

Do your indicators make you aware that your individual salespeople need coaching, and where and in what parts of the sales process do they need that coaching?

If you need help achieving your sales plan, let us know.

Howard Shore is a business growth expert who works with companies that want to maximize their growth potential by improving strategy, enhancing their knowledge, and improving motivation. To learn more about him or his firm please visit his website at www.activategroupinc.com or contact Howard Shore at (305) 722-7216 or shoreh@activategroupinc.com.

 

 

 

 

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Filling Your Sales Pipeline

Monday, October 24th, 2011

Let’s say you just spent 3 hours at a networking meeting to increase your sales pipeline. Maybe there were 10 good client candidates out of 100 people at the event that you were able to meet. It’s entirely possible that at the end of the event you walked away with zero meetings. Best case, perhaps some people would take a phone call about future meetings and maybe 1 is a real prospect. While you may have accomplished marketing your organization, introducing yourself to some new people, and possibly setting one future meeting there are a lot of “maybes” and “perhaps” in this scenario.

Now let’s take that same 3 hours and use the phone. The average person starting out may not have a very large contact list and may need to do a lot of cold calling, but a seasoned salesperson and partners in a professional services firm should have amassed more than 2,000 contacts willing to take their call. The people being called also know people, and may be willing to give referrals. So, imagine how many people could be called and connected within 3 hours.

I am not suggesting that people do no networking. I believe that your networks make you powerful. The key take-away is use of time. We must be careful not to confuse what makes us feel good with what is best for generating business. Most people do not put the time into making phone calls because they do not view this as an exciting part of their day. If everyone put as little as an hour per day, or five hours per week into filling their pipeline with meetings, they would always have a full and productive pipeline and find themselves in the top 25% of their peer group. Many people have found that they complete the whole sales process without ever leaving their desk.

Howard Shore is a business growth expert who works with companies that want to maximize their growth potential by improving strategy, enhancing their knowledge, and improving motivation. To learn more about him or his firm please visit his website at www.activategroupinc.com or contact Howard Shore at (305) 722-7216 or shoreh@activategroupinc.com.

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