Category Archives: Culture
Increase Accountability
Accountability is a culture, process, and systems issue. After conducting many surveys about corporate culture, the number one issue we have found across the organizational spectrum is “accountability.” In general, we find that employees do not think they or their colleagues are effectively held accountable for their responsibilities and actions. I have found that accountability is typically weak among partners, owners, and executive teams, usually because these groups allow relationships to take precedence over the best interests of the organization.
Leadership – Are You Too Trustful?
Many times I find that my colleagues and clients are mistaking trustful people as being too trustful. I found this topic to be of great importance because it is common knowledge that a team cannot function without trust, a sales …
Have You Googled Your Employees Lately?
A business acquaintance of mine recently told me a story that illustrates the reality of life in this digital age. He met with a potential vendor for his business and vaguely recognized one of the salespeople. He had met her …
Employees Are Your Most Important Customer, Part 2
A short while ago, I wrote an article about the many reasons why your employees are your most important customers. I wrote about how keeping your employees happy is one of the easiest ways to keep your customers happy. Happy …
3 Simple Steps to Driving People Performance
By Howard Shore Are you taking the right actions to drive people performance? Are you taking enough time to really understand who the underperformers are? I have found that there are three simple steps to driving people performance and …
Two Keys to Business Partnerships and Peak Performance
I have found that if a partnership is missing two core values, the organization underperforms its potential, which may lead to outright business failure and/or separation of the partners.
