Category Archives: Communication
Emotions and Motivation
Do you manage your emotions when communicating to others? Most executives acknowledge that a person’s behavior and tone have a large impact on those people around them. Research has shown that 8% of communication you use the other 92% is …
Leadership – Are You Too Trustful?
Many times I find that my colleagues and clients are mistaking trustful people as being too trustful. I found this topic to be of great importance because it is common knowledge that a team cannot function without trust, a sales …
Is Customer Loyalty in Your Strategic Plan?
In his book, Customer Satisfaction is Worthless: Customer Loyalty is Priceless, Jeffrey Gitomer said, “Satisfaction is no longer the acceptable measurement of customer service success”. This is the reality of business today: No matter how satisfied you think your customers …
The Importance of Defining Employee Roles
The dynamics of your employee teams are defined by many factors, all of which determine their efficiency and effectiveness. One of the most important factors, in my experience, is defining employee roles. In my system for Human Capital Management (the …
The Risk of Cutting Corners
Are you cutting corners to save money or time? It’s an easy thing to do. You are preparing for a presentation on short notice, or trying to shave a few dollars from your marketing budget, and convince yourself that no …
3 Steps to More Effective Communications
Communication is a skill that can make or break you in business, especially if you are in executive leadership. As a coach in this area, I focus my sessions heavily on improving communication skills for better negotiations, strategic partnering and …
How to Make Your Company More Likable
The latest buzzword in our marketing vocabulary is “likeability.” There has been a noticeable shift in the way companies communicate with customers. Social media and a renewed focus on service put unprecedented word-of-mouth power into the hands of our clients …
Why Phone Calls Are Better Sales Techniques Than Handshakes
Some salespeople swear by networking. They hang their hat on it as their primary sales technique. They go to every networking event they can find hoping to run into a few key decision-makers. Here’s the scenario: They attend an event …
What Advice Would You Give to a New Business?
If you were asked to give business advice to a new entrepreneur, what would it be? I’m asked this all the time, and find myself dolling out all sorts of tips and tirades—some quite original and others terribly obvious. But …
10 Questions to Ask Yourself Regularly
After spending time with many business leaders, I’ve learned that knowing your industry, finding investment capital, and hiring good people is not enough to succeed. There are many keys to success, but one in intelligent introspection—asking the right questions. Asking …
