Monthly Archives: July 2012
Two Words That Will Help You Close More Sales
There are many skills salespeople need to learn to be successful. In teaching these skills to my sales leadership coaching clients, I have found that there are two words that many salespeople fail to understand: sympathy and empathy. Not knowing …
Is Customer Loyalty in Your Strategic Plan?
In his book, Customer Satisfaction is Worthless: Customer Loyalty is Priceless, Jeffrey Gitomer said, “Satisfaction is no longer the acceptable measurement of customer service success”. This is the reality of business today: No matter how satisfied you think your customers …
3 Secrets of Star Sales Managers
In my years as a sales management coach, I have encountered every type of sales manager. From the newbie manager who was promoted because he/she had the best sales record, to the MBA sales-trainer-turned-manager. Yes, I have seen them come …
Simple Ways to Increase Productivity
These days, time is the ultimate luxury. We executive leaders easily fall into the trap of living on our gadgets in an effort to streamline our lives and buy more time. We try so hard to make our lives easier, …
Avoid Pointless Meetings
Do you have too many meetings? Are your meetings too long? If you think this is the case, perhaps the culprit isn’t the frequency or length, but the subject of your meetings. There are simple ways to tell if your …
