Monthly Archives: April 2012
Common Personality Traits Found In Great Salespeople
In my career as a sales force development coach, I have worked with hundreds, possibly thousands, of salespeople. I’ve helped companies large and small develop the right sales force development practices, including finding and hiring “A” talent for their teams. …
5 Ways to Increase Employee Satisfaction
I’m working with many companies as a leadership development coach and have noticed that many of them lack good strategy in one key area: employee satisfaction. At AGI, we use a system called Human Capital Management to effectively manage employees …
Employees Are Your Most Important Customer, Part 2
A short while ago, I wrote an article about the many reasons why your employees are your most important customers. I wrote about how keeping your employees happy is one of the easiest ways to keep your customers happy. Happy …
3 Strategic Tools to Monitor Your Industry
Whether you need to monitor your competitors, stay on top of industry trends, or keep tabs on your own online reputation, keeping up to date is easy if you know where and how to look. We live in a 24-hour …
The Source of All Your Sales Force Problems
In all the work I have done as a sales development coach, I have learned that when sales teams aren’t performing, the problem usually lies with sales management. All too often, a sales manager neglects his/her team because they “don’t …
3 Customer Service Touch Points You Have to Get Right
A few weeks ago, JD Power released its list of 2012 Customer Service Champions. I found it interesting that there were three airlines on the list. You don’t usually think of the airline industry as customer-focused. Yet three airline companies …
Sales Force Development Event in May
How are your business results this year? Are you achieving your goals or falling short? If you aren’t 100 percent satisfied with your team’s performance so far this year, it is time to think about how to build a high …
9 Questions Every Business Model Should Answer
One of the most important strategic planning tools every company must have is a well-written business plan with a winning operational model. Well-constructed operational models answer nine key questions with a resounding ‘yes.’ Some small companies mistakenly think that only …
12 Signs of Fanatical Focus on Employees
During my many leadership coaching projects, I have noticed a few things that all growth companies have in common. One of the most impactful of these common traits is fanatical discipline about their people. Do you have it? You can …
5 Qualities of Magnetic Leaders
I’m an executive leadership coach so I see and talk to a lot of C-level leaders. I see many leaders struggle to build consensus and following within their organizations. I know many “technically” great leaders—they have amazing skills and accomplishments …
