Archive for January, 2012

3 Behaviors that Help with Business Success

Monday, January 30th, 2012

In Jim Collins’ newest stroke of literary genius, Great by Choice, he and his co-author Morten T. Hansen present the results of a research project that identified the characteristics that help businesses succeed in and all economic conditions. The result is a fascinating look at leadership styles and insightful conclusions that really can be applied to your business.

My favorite company analysis from in the book is on Southwest Airlines. Collins calls out that when Southwest started up, they actually copied the strategy of another company—Pacific Southwest Airlines (we come to learn that radical innovation is not one of the characteristics of ultra-successful companies). PSA shared their strategy with Southwest, down to every step of the operations manual because they didn’t necessarily compete in regional niches. Southwest stuck to the defined business strategy and was so fanatical about staying on that course they actually grew beyond it. PSA didn’t have the same discipline and is no longer flying the friendly skies.

Southwest Airlines, and other companies like Progressive Insurance, Microsoft and Stryker, are identified as “10X companies” or “10Xers” for their ability to produce results 10-times that of their competition. The book identifies the common behaviors in these 10x companies—a big surprise is that ‘innovation’ isn’t one of them. The three behaviors that I find most compelling are:

1. Disciplined. These companies work consistently towards defined performance standards and remain consistent in their messaging over time.

2. Productively paranoid. The 10Xers stayed humble and on their toes by always fearing the next big thing that would make them obsolete.

3.Empirically creative. These companies slowed down before they sped up to make sure there was a sound basis to develop a new idea, concept or decision. In other words, they did the homework before they made a move.

One of the real-world takeaways from this book is that fast decisions and fast actions are good ways to get killed. There are times when it is mission critical to go fast, but most of the time you have much more time to think things through, and many leaders don’t.

Jim Collins has supplied the business world with a great many books, most of them I consider to be valuable help with business leadership development. I have been pouring over this latest book and have found it to be highly applicable to my clients—in fact I already have a few clients reading it! Can you tell I am a raving fan?

Just read it.

Howard Shore is a business growth expert who works with companies that want to maximize their growth potential. To learn more about how an executive coach, management consultant, leadership training, or business coach can help your team, please visit his website at www.activategroupinc.com or contact Howard Shore at (305) 722-7216 or email him.

 

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What Are Your Leadership Training Plans in 2012?

Monday, January 30th, 2012

I don’t necessarily mean what classes HR is going to mandate for your employees. What are you working towards? How will you improve in 2012?

In my experience, successful leaders are always antsy. They are always looking forward, constantly working towards something, training to become better, more advanced. As a leader, your training is just as important as anyone else’s. So what training could help you become a better leader?

One of my CEO clients used to be deathly afraid of public speaking. As you can imagine, this is not good for the CEO of a public company. Speaking engagements abound when you’re CEO. He decided that if he wanted to be a better leader he needed to become a better speaker. So he took acting lessons. I assure you, standing in front of a group of your peers and doing silly improve exercises really does help you get over the fear of standing—and speaking—on a stage.

What type of training would help you overcome your fears, shortcomings or weaknesses? 

Be honest and creative…and have some fun with it.

Howard Shore is a business growth expert who works with companies that want to maximize their growth potential. To learn more about how an executive coach, management consultant, leadership training, or business coach can help your team, please visit his website at www.activategroupinc.com or contact Howard Shore at (305) 722-7216 or email him.

 

 

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Effective Sales Force Management Starts with Hiring

Friday, January 27th, 2012

At Activate Group, we have helped hundreds of companies with sales force management and sales candidate screening and hiring. The goal is always to bring the right people into the right positions. Having an effective process is important for all areas of the company, but none more important than the sales team. After all, it’s the sales force that is the engine of your company. If you don’t have the right people on that team, there is no doubt the bottom line won’t be as black as it could be.

We use many tools to help us help our clients identify, assess and hire the right sales candidates but in all honesty, we do have a favorite. The OMG candidate assessment tool has helped us and our clients hire big-time performers, which translated to significant business growth and many happy sales superstars.

Its time-tested collection of assessment tools and techniques (developed by Objective Management Group) has proven to be incredibly accurate and efficient in selecting sales people. 

A quick rundown of the assessment tools and the intelligence they provide:

  • Employee Hiring Assessments eliminate 96% of the mistakes in hiring salespeople and sales managers.
  • Existing Employee Assessments identify how individuals can increase their performance and earnings.
  • Sales Organization Assessments offers perspectives that help measure employees’ ability to execute the company’s strategies and meet expectations.
  • Sales Talent Acquisition Routine (S.T.A.R.) assists CEO’s, Presidents, Sales VP’s, HR Directors and Sales Managers with the difficult task of identifying, attracting, interviewing, hiring and retaining top sales talent.

In addition, OMG won the Gold Medal for Top Sales Assessment Tool of 2011. You can see for yourself why OMG is (in our opinion) the No. 1 choice in sales talent assessment by taking advantage of a 72-Hour No-Cost Trial. Just click here for more information.

 

Howard Shore is a business growth expert who works with companies that want to maximize their growth potential. To learn more about how our sales force development experts can help you through sales force management consulting, sales training, sales coaching, and better systems and process resulting in better hiring practices and maximizing performance of your existing team, please visit www.activategroupinc.com or contact Howard Shore at (305) 722-7216 or email him.

 

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How do you find your “Blue Ocean”?

Wednesday, January 25th, 2012

More importantly, what is a Blue Ocean? That is the main focus of our upcoming strategic planning workshop called Keys to Forming an Awesome Strategy Workshop on Feb. 2. In it, we examine some of the principles from the book Blue Ocean Strategy by W. Chan Kim and Renee Mauborgne. In order to teach students how to build a business strategy that works, we look at how to dissect the various differentiating aspects of a service or product and create a refreshed strategic model around it.

Think about the different dimensions of your business. What decisions can you make about your product or service that will help you break boundaries? What choices do you have in terms of positioning your company in the marketplace?

This workshop gives you the model you need to reposition and strategize for exponential growth and success using some of the tactics of Blue Ocean Strategy, Good to Great (by Jim Collins), and our years of business strategy consultation experience.

This strategic planning workshop will help you answer:

  • What is the purpose of your business in one word?
  • What is your one-sentence strategy?
  • What is your brand promise?
  • What is your one main target audience?
  • What is your “big hairy audacious goal?”
  • What can you be great at?
  • What is your “X Factor?”
  • What is your ‘Profit per X’?
  • How does culture affect your business strategy and success?
  • How do you attract and hire the best talent?

Hurry! Spots are for our strategic planning working are limited so REGISTER TODAY.

Howard Shore is a business growth expert who works with companies that want to maximize their growth potential. To learn more about how an executive coach, management consultant, leadership training, or business coach can help your team, please visit his website at www.activategroupinc.com or contact Howard Shore at (305) 722-7216 or email him.

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How to Set SMART Goals

Wednesday, January 18th, 2012

The first step in successfully executing a goal is to state it properly. A well-stated goal clearly explains what you are trying to achieve and in what time frame. A well-stated goal is the foundation of an effective business action plan. An acronym that is commonly used to define a properly stated goal is SMART:

  • Specific
  • Measurable
  • Attainable
  • Realistically High
  • Time-based

While these criteria seem simple, they can be difficult to perfect. Allow me to summarize briefly what each of these criteria means:

Specific. Fuzzy goals are destined for failure. For example, “We are going to establish a new training program for our supervisors by 10/1/XX.” You are not defining what you want your supervisors to learn.

Measurable. How do you know when the goal has been achieved? State the goal in a way where this is clearly described. For example, “We are going to increase the frequency of meetings with our hourly staff.” How often will you meet and what will be discussed?

Realistically High. Goals must be lofty enough so you challenge yourself but still realistically attainable. In other words, you don’t want to trip over them. If the goal is too low/easy it will not motivate extra effort, but if it is too high no one will take it seriously because it seems out of reach.

Time-Based. What is the time frame for completing this goal? Set a deadline so the goals aren’t just floating out there for years.

Here is an example of a SMART goal:

Get 10 appointments with decision-makers in the hospitality industry that employ more than 250 people and are located within 50 miles of Miami area by the end of the quarter.

Take a few minutes a write a SMART goal for yourself—personal or professional. Work to refine it until it encompasses all the above criteria.

Howard Shore is a business growth expert who works with companies that want to maximize their growth potential by improving strategy, enhancing their knowledge, and improving motivation. To learn more about him or his firm please visit his website at www.activategroupinc.com or contact Howard Shore at (305) 722-7216 or email him.

 

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How 15 Minutes Can Change Your Business

Friday, January 13th, 2012

A truly effective executive keeps his/her time commitments. Regardless of your industry, position, function, or company size, it’s critical of your reputation to be on time. In addition, I believe that if you don’t get to meetings 15 minutes early, you’re losing big opportunities. While being on time and keeping your meetings is necessary, being 15 minutes early can be a virtual gold mine.

Have you ever noticed that when arrive at someone’s office for a meeting, that they only start prepping for your meeting when you arrive? This is especially true if you are in sales. The prospect is never ready, so by getting there right on time you lose 10 minutes or more of your allotted time. Arriving early usually gets you 10 more minutes of productive time with the prospect. And if the prospect is someone really important (like the CEO), it might be weeks or months before you get face time with them again.

Other reasons for arriving 15 minutes early: It allows you to take a few minutes between meetings to have a glass of water, make a call or two, and take collect your thoughts.

This little time management philosophy could just change your business life. I know you will find that you get more done, have better meetings that give you time to develop rapport with co-workers, employees and prospects.

Being late doesn’t imply authority. It communicates disrespect for all those around you.

Howard Shore is a business growth expert who works with companies that want to maximize their growth potential by improving strategy, enhancing their knowledge, and improving motivation. To learn more about him or his firm please visit his website at www.activategroupinc.com or contact Howard Shore at (305) 722-7216 or email him.

 

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10 Questions to Ask Yourself Regularly

Wednesday, January 11th, 2012

After spending time with many business leaders, I’ve learned that knowing your industry, finding investment capital, and hiring good people is not enough to succeed. There are many keys to success, but one in intelligent introspection—asking the right questions. Asking and answering the right questions on a regular basis optimizes your business by ensuring that your answers are still relevant. As we enter a new year, this is a perfect time to ask those questions to make sure that we have the right foundation for success. 

1. Why does anyone need what we are selling?

2. Who are our ideal customers?

3. What is our strategy for winning our ideal customers?

4. Are we increasing our market share?

5. What are our competitors up to?

6. What key capabilities need to be addressed in the next 3 to 5 years to stay ahead of our competition?

7. What are the key initiatives that must be accomplished for financial soundness of the company while driving toward the long-term goals of the company?

8. Have we filled all the key necessary positions?

9. Do we have enough people to deliver the revenue and profits we want this year?

10. Are we leaning on our employees too hard?

Do you periodically check in on your company with this type of questioning?

Howard Shore is a business growth expert who works with companies that want to maximize their growth potential by improving strategy, enhancing their knowledge, and improving motivation. To learn more about him or his firm please visit his website at www.activategroupinc.com or contact Howard Shore at (305) 722-7216 or email him.

 

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Want employees to care about the bottom line? Set an example

Monday, January 9th, 2012

As a leader in your company you are the foundation of the company culture. Like many business leaders, you may be struggling with how to build a sense of fiscal responsibility within your team. It’s a challenging thing to try to get entry-level employees to care as much about the bottom line as you do. The number one way to get employees on board with penny-pinching?

Set the example.

Spending money is a responsibility. And it is public, whether you want to believe it or not. When you spend the company’s money, employees make mental notes. If you are spending money frivolously, employees will get the impression that the company is rolling in dough. And when they see company leaders spending money left and right on non-essentials, they usually believe it’s okay for them to do the same.

I’ve seen CEO’s spend thousands on employee outings, perks for management, personal trips and entertainment, gadgets, etc. Not only do employees see this as a sign of prosperity and therefore excess, but also they see it as selfishness and favoritism. Giving certain employees (like yourself) valuable perks and excluding others is favoritism and a huge demotivator for the rest, which equates to less work effort overall.

By not controlling your company spending you are sending two very bad messages to employees:

  1. Spend money carelessly because I do.
  2. Only special employees get perks…and you aren’t one of them.

Double whammy on your bottom line.

The good news is that setting a good fiscal example is pretty easy. All it takes is discipline and prudence. Here are three easy tips for controlling your spending:

  1. Set an annual client entertainment budget. When it runs out, that’s it.
  2. Set an annual employee recognition budget. This could be spent on things like an Employee of the Month program and/or annual team party. Again, when it’s gone it’s gone until the next fiscal year.
  3. Instead of handing out individual perks to management or “favorite” employees without context, hold some kind of internal performance contest and reward the winners. Prizes should come out of the employee recognition budget.
  4. Never pay for personal perks or entertainment out of company coffers. As the company founder/leader you many feel entitled to reward yourself, but resist it because the message this sends is: “I worked hard and deserve a personal perk on the company dime.” You don’t want your employees thinking that way, do you?

Have you ever rewarded yourself on the company dime?

About the Author

Howard Shore is a business growth expert who works with companies that want to maximize their growth potential by improving strategy, enhancing their knowledge, and improving motivation. To learn more about him or his firm please visit his website at www.activategroupinc.com or contact Howard Shore at (305) 722-7216 or email him.

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4 Elements of Successful Meetings

Monday, January 9th, 2012

Holding regular meetings can be a game-changing habit or a gigantic waste of time. I hear a lot of people complain about how they wish they could attend fewer meetings. They fear that most meetings waste time that could be spent working on new business, servicing customers or some other more worthwhile task. That line of thinking may ring true to you if you are having ineffective and purposeless meetings. Truth is, meetings are one of the most important habits of highly successful and profitable teams, but not all meetings are equal.

There is a clearly defined line drawing the difference between pointless and purposeful meetings. Two fantastic books that detail how to hold good meetings are Mastering the Rockefeller Habits by Verne Harnish and Good to Great by Jim Collins. Until you get around to reading the books, allow me to summarize what I consider four crucial factors of successful meetings:

1. Clearly defined goals and outcomes. Meetings scheduled around open-ended discussions are generally a huge waste of everyone’s time. Before you even schedule the meeting make sure you define a goal and projected outcome for it. Let all attendees know exactly what is being discussed, and if necessary, what is not being discussed. Have an agenda with the exact meeting topics and goals listed, even if it is a short one.

2. The right people. Office politics frequently result in meeting-killing invitation lists. This issue goes deeper that meeting invites, and often reflects an inefficient culture of micromanaging and mistrust. Remember those clearly defined outcomes we are after? The more unnecessary participants in your meeting, the longer it will take to reach good decisions—if you reach them at all! Successful meetings are made up of a small “task force” of decision makers; key designated attendees based on their specific responsibilities and skills. Your meeting is not a party, so run yours lean and mean and leave the politics out of it.

3. One meeting leader. If it is your meeting, be the leader—the singular leader—who drives the discussion towards its resolution. Take care to keep the conversation on track when it veers off course. Keep the attendees focused on the desired outcome and if a major issue arises that prevents a successful resolution, adjourn the meeting and regroup or assign next steps to deal with the issue.

4. Next steps. Good meetings succeed in making progress on a project, issue or overall business goal, and progress doesn’t happen without follow-up. The meeting leader should make sure all attendees understand what they need to do post-meeting to move forward.

What are your biggest frustrations with meetings? Could they be avoided?

Howard Shore is a business growth expert who works with companies that want to maximize their growth potential by improving strategy, enhancing their knowledge, and improving motivation. To learn more about him or his firm please visit his website at www.activategroupinc.com or contact Howard Shore at (305) 722-7216 or email him.

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3 Tools for Effective Employee Recruitment

Friday, January 6th, 2012

Acquiring talent is a process just like any other in your company. The entire recruitment process is a sometimes long and arduous one, and therefore it is a magnet for shortcuts and rushing. Don’t give into the temptation to save a few hours of time and end up with bad candidates that cost your company thousands in the long run. 

Every recruitment effort should utilize the following three tools as the first three steps in the process:

1. Job Profile. Completely define the position as the very first step in the recruitment process. Use the job profile to identify and communicate the job description, key performance indicators, accountabilities, detailed reporting structure, internal and external customers, required competencies, critical success factors, and key process ownership.

2. Advertisement. Posting a position is supposed to attract the candidate’s attention over all the others, qualify appropriate candidates, and screen out bad ones. It is important to know where the most success is happening for the type of position and level of person you want to recruit.

3. Assessments. By law, if you are using assessments in your process you need to screen all candidates, not some. NOTE: A person becomes a candidate the minute you receive their resume. Don’t misuse this valuable tool! One assessment does not fit all. For example, I find that Objective Management Group’s assessments are the best for sales, while behavioral-based assessment is good for other positions.

Have you tried recruiting without using these three tools? What was the outcome?

Howard Shore is a business growth expert who works with companies that want to maximize their growth potential by improving strategy, enhancing their knowledge, and improving motivation. To learn more about him or his firm please visit his website at www.activategroupinc.com or contact Howard Shore at (305) 722-7216 or email him.

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