Monthly Archives: October 2010
Extreme Customer Focus
By: John Spence I have some very strong beliefs about what I feel it takes to run a highly successful business. For example, I am completely convinced that whoever “owns the voice of the customer” and uses that information to …
How to Innovate for Success
By: John Spence It is my strong belief that the only two sustainable competitive advantages left to most businesses today are; creating an organizational culture of innovation and extreme customer focus – both of which are driven by finding and …
Do you truly add value?
By: John Spence When times were good and money was flowing fast it was easy to generate business without a high level of differentiation or an incredibly strong value proposition. But now that the economic times have gotten tougher and …
Dealing With Change
I came across this great video on “How to deal with Change“ by John Spence. I thought it would be useful for those experiencing change in their current position, careers and life. John Spence has earned a reputation as a …
Modern Way(s) for Professional Services to Get Customers
By Howard Shore and Jon L. Iveson Today’s technology has changed the landscape for how commerce happens in every industry: People communicate differently and have access to more information.
