Monthly Archives: August 2010
CEO Impact on Training and Consulting Projects
By Howard Shore Often we are asked, “What are the factors that caused the difference between our successful and unsuccessful projects?”
Face-Time or Phone-Time To Fill Your Sales Pipeline?
Have you noticed that the higher up people move in their organizations or the longer someone has been in a sales role, whether it be in professional services or a traditional sales role, the farther away they move from the …
8 Talent Building Lessons from the Miami Heat Coup
By Howard Shore Acquiring Chris Bosh and LeBron James and retaining Dwyane Wade has created a lot of press for Miami and the Miami Heat. However, there are some critical business principles that all business owners can learn from this …
Thank you, Steven Slater and Jet Blue for Highlighting One Thing!
I have been reading about Jet Blue’s flight attendant’s meltdown, and whether or not Steven Slater started the affair or the passenger did, it still highlights something that we can all probably agree on. People in general have lost their manners, and society needs to get back to basics. Whether we are on the road, in an airplane, in the workplace, shopping, or at home, people are not treating each other properly and in many cases are just downright rude and disrespectful.
Is your approach Self-Centered?
Too often managers, mentors and colleagues sound very much like parents talking to children. When you want them do something differently you tell them a story about yourself. In the business world feedback may sound like this: “You should have …
Are You Fighting for the Right Customers?
Do you know which clients to fight to keep? Which prospects should you own in the marketplace? How would you know?
Customer Retention Speaks Volumes About Your Business
Too many companies are under the misguided notion that replacing large percentages of their customers every year is a norm that they must expect. In fact, substantial client turnover is one leading indicator that there are hidden problems in your …
Accountability and Championship Teams
The true test of your team’s commitment and buy-in to its goals is accountability. Without accountability teamwork breaks down. Sports teams provide us with a great look at what happens when a team is working right. Have you ever noticed …
